Англо-русский толковый словарь терминов и сокращений по ВТ, Интернету и программированию. . 1998-2007.
ITSM — В этой статье не хватает ссылок на источники информации. Информация должна быть проверяема, иначе она может быть поставлена под сомнение и удалена. Вы можете отре … Википедия
ITSM — Gestion des services informatiques La gestion des services informatiques, plus connue sous le sigle anglais de ITSM pour Information Technology Service Management est une des bases de l ITIL qui le définit ainsi : La gestion des services… … Wikipédia en Français
ITSM — IT Service Management (ITSM) bezeichnet die Gesamtheit von Maßnahmen und Methoden, die nötig sind, um die bestmögliche Unterstützung von Geschäftsprozessen (GP) durch die IT Organisation zu erreichen. ITSM beschreibt insofern den Wandel der… … Deutsch Wikipedia
Itsm — IT Service Management (ITSM) bezeichnet die Gesamtheit von Maßnahmen und Methoden, die nötig sind, um die bestmögliche Unterstützung von Geschäftsprozessen (GP) durch die IT Organisation zu erreichen. ITSM beschreibt insofern den Wandel der… … Deutsch Wikipedia
Configuration Management (ITSM) — Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) version 2 and an IT Service Management (ITSM) process that tracks all of the individual Configuration Items (CI) in an IT system which may be as simple as a… … Wikipedia
Change management (ITSM) — This article is about change management in IT service management. For other uses, see Change management. Contents 1 ITIL 2 Change management in development projects … Wikipedia
Управление изменениями (ITSM) — Эта статья о управлении изменениями в управлении услугами IT. Другие значения термина в заглавии статьи см. на Change management. Содержание 1 ITIL … Википедия
Change Management (ITSM) — Change Management is an IT Service Management discipline. The objective of Change Management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT… … Wikipedia
Service Desk (ITSM) — A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ( SPOC ) to meet the communications… … Wikipedia
Incident Management (ITSM) — Incident Management (IcM) is an IT Service Management (ITSM) process area. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus… … Wikipedia
Financial Management for IT Services (ITSM) — is an IT Service Management process area. It is an element of the Service Delivery section of the ITIL best practice framework. The aim of Financial Management for IT Services is to give accurate and cost effective stewardship of IT assets and… … Wikipedia
